Intel Iris Xe Graphics Driver Issue

Intel Iris Xe Graphics Driver Issue

Computers using Intel Iris Xe integrated graphics may be affected by graphical issues while using TheBrain. This is due to a bug in older versions of Intel's graphics driver, and may lead to the following symptoms:

  • Text being typed into TheBrain is not displayed
  • Cursor position in the Notes Editor is not shown
  • Content in the Plex/Notes Editor does not update upon being changed

To resolve this issue, download and install the latest version of Intel's Iris Xe graphics driver from the page below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

Once installed, restart TheBrain and select Yes when asked whether to re-enable hardware rendering for optimal performance.


If the problem persists after updating the graphics driver or you are not using a computer with Iris Xe Graphics, please contact us at support@thebrain.com or via our dedicated support portal at support.thebrain.com