Intel Iris Xe Graphics Driver Issue

Computers using Intel Iris Xe integrated graphics may be affected by graphical issues while using TheBrain. This is due to a bug in older versions of Intel's graphics driver, and may lead to the following symptoms:

  • Text being typed into TheBrain is not displayed
  • Cursor position in the Notes Editor is not shown
  • Content in the Plex/Notes Editor does not update upon being changed

To resolve this issue, download and install the latest version of Intel's Iris Xe graphics driver from the page below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

Once installed, restart TheBrain and select Yes when asked whether to re-enable hardware rendering for optimal performance.


If the problem persists after updating the graphics driver or you are not using a computer with Iris Xe Graphics, please contact us at support@thebrain.com or via our dedicated support portal at support.thebrain.com